For decades, there was a dirty little secret in healthcare. Everyone knew it existed, but no one wanted to talk about it. The secret was that bad behavior and bullying were rampant. In a supposedly caring profession, some caregivers were not caring at all, to the point that they made lives miserable and disrupted patient care. Kathleen Bartholomew's strong voice shone a light on the problem. She has made it her life's work to end bullying and bad behavior by physicians and nurses. [Sponsored by McKesson]

For decades, there was a dirty little secret in healthcare. Everyone knew it existed, but no one wanted to talk about it. The secret was that bad behavior and bullying were rampant. In a supposedly caring profession, some caregivers were not caring at all, to the point that they made lives miserable and disrupted patient care. Kathleen Bartholomew's strong voice shone a light on the problem. She has made it her life's work to end bullying and bad behavior by physicians and nurses. [Sponsored by McKesson]

In our annual HealthLeaders 20, we profile individuals who are changing healthcare for the better. Some are longtime industry fixtures; others would clearly be considered outsiders. Some are revered; others would not win many popularity contests. All of them are playing a crucial role in making the healthcare industry better. This is Ellen Makar's story.