Donna Scott, Executive Director of Marketing Strategy at RelayHealth, discusses the challenges that providers will face in the era of patient engagement. She offers key focus points and tools to help medical professionals and their patients make smooth transitions from the traditional authoritative relationship to a true partnership that gives patients a greater voice and responsibility for their own care. [Sponsored by RelayHealth]

Authors of the book, The Hospital Executive's Guide to Emergency Department Management, Kirk Jensen, MD, MBA and Daniel Kirkpatrick from BestPractices, an emergency medicine leadership and staffing practice in Fairfax, Va., offer advice on how hospitals can ensure they are equipped to handle seasonal fluctuations in ED patient arrivals.