Consumers have increasingly become more educated about their healthcare choices and economically vigilant about the costs. Vice President of Revenue Cycle Systems for Relay Health, David Dyke, explains that when healthcare systems capitalize on patients' expectations, balance sheets and patient satisfaction scores improve. [Sponsored by RelayHealth]

When it comes to coordinating chronic care management civilian providers can learn a lot from their colleagues in uniform. Rhonda Sterner, director of Deployment Services at RelayHealth, explains how the U.S. military builds a team around the primary care physician, team nurse, a case manager and the patient—all of whom rely upon secure technology to connect with one another. [Sponsored by RelayHealth]

Clinical laboratory requirements associated with Stage 2 Meaningful Use have been moved from a menu criterion to a core criterion, which means that all providers will need to achieve it. Arien Malec, vice president of strategy and product marketing at Relay Health, and a member of the HIT Standards Committee advising the National Coordinator for HIT, talks about the process of standardizing content vocabulary standards to make the process easier for providers, and the hurdles that still have to be cleared before Stage 2 Meaningful Use implementation goes into effect in fiscal 2014. [Sponsored by RelayHealth]

With the advent of new payment models and quality metrics that rely on electronic records, benchmarking is becoming an even more important component in the success of healthcare organizations. Jason Williams, vice president of business analytics at Relay Health, discusses the importance of adapting to the new technologies now available to healthcare providers that allow for greater and more timely access to financial and performance data. [Sponsored by RelayHealth]

Technology, including electronic medical records and health information exchanges, is evolving to support actively managed care transitions. Arien Malec, Vice President of Relay Health Data Platform Solutions, discusses strategies for effective transitions of care to improve patient outcomes and reduce errors and costs across the care continuum. [Sponsored by RelayHealth]