Consumers have increasingly become more educated about their healthcare choices and economically vigilant about the costs. Vice President of Revenue Cycle Systems for Relay Health, David Dyke, explains that when healthcare systems capitalize on patients' expectations, balance sheets and patient satisfaction scores improve. [Sponsored by RelayHealth]

When it comes to coordinating chronic care management civilian providers can learn a lot from their colleagues in uniform. Rhonda Sterner, director of Deployment Services at RelayHealth, explains how the U.S. military builds a team around the primary care physician, team nurse, a case manager and the patient—all of whom rely upon secure technology to connect with one another. [Sponsored by RelayHealth]

Clinical laboratory requirements associated with Stage 2 Meaningful Use have been moved from a menu criterion to a core criterion, which means that all providers will need to achieve it. Arien Malec, vice president of strategy and product marketing at Relay Health, and a member of the HIT Standards Committee advising the National Coordinator for HIT, talks about the process of standardizing content vocabulary standards to make the process easier for providers, and the hurdles that still have to be cleared before Stage 2 Meaningful Use implementation goes into effect in fiscal 2014. [Sponsored by RelayHealth]