Living up to your promises
You've seen the warm and engaging television commercials and print ads. The building is new and impressive from the outside. You find yourself actually looking forward to your scheduled outpatient visit in spite of the knowledge that your procedure will be uncomfortable. But after all, the ads all promise high-quality, compassionate care. How bad can it be? As you drive into the parking lot, you are greeted by the valet, who graciously offers to park your car. Impressed by the experience so far, you venture into the building. Moving past the waterfall, sculpture, and grand piano, you approach the registration desk, where three professional-looking women are talking among themselves about some "idiot" who doesn't know how to transfer a call.
- CFO Exchange: Smartphones Poised to Disrupt Healthcare, Says Topol
- How Digital Strategy Shapes Patient Engagement at Boston Children's Hospital
- Half of All Primary Care, Internal Medicine Jobs Unfilled in 2013
- CNO on Hospital Redesign: 'You Can't Over-Communicate'
- Carondelet to Pay $35M to Settle Fraud Allegations
- Consumerism Drives Healthcare Branding, Rebranding Efforts
- Some Cancer Hospitals' Quality Data Will Soon Be Public
- PA Ranks See 'Phenomenal Growth,' Lack of Diversity
- 3 Traits Personality Assessments Can't Reveal
- CA Powers Up $80M HIE to 'Create Value in the Data'