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The Doctor's Office, January 2008

Inside:

Office telephone systems: A way to better customer service, communication in the office

Successful marketing: Four ways to improve your bottom line

Healthcare consultant takes CEO position for urology practice

Guidelines to protect your practice from fraudulent billing

TDO 2007 index

The Breakroom (PDF only)

Liability, security: Are physicians adequately protected?

Empowering physicians, changing healthcare

Tips to successfully plan for your elderly parents' future


Practice management

Office telephone systems: A way to better customer service, communication in the office

Tips to ensure quality through the phone lines

Physician office staff members are considered the jacks-of-all-trades. They are the generalists who are responsible for administrative work, including quality customer service.

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