This is an excerpt from a member-only article. To read the article in its entirety, please login or subscribe.

Too often, providers overlook front-desk procedures as a tool for protecting their money. Having fundamental frontdesk procedures in place is a vital component to having a claim paid the first time it is submitted to the insurance carrier. Front-desk protocols may include, but are not limited to, checking insurance eligibility and benefits, verifying the primary care physician (PCP), collecting copays and outstanding balances, putting in the charges, and answering the phones.