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The Doctor's Office, May 2008

Inside:

Put a positive spin on what is said in the office

Becoming a five-star service provider

Survey staff members, physicians to identify poor service

Prevent recurring service mistakes with root cause analysis

Clean claims and appropriate follow-up essential to bottom line

Save time and money by scanning patient information in the office

Free clinics offer medical care to the working uninsured

Strategies to better relax while on vacation

Learn business concepts to build a successful enterprise

Keep patients singing your practice’s praises

How do we handle patient resentment of payment policies?

Happy patients less likely to pursue lawsuits

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