Keep patients singing your practice's praises
Customer service is a principle that groups can’t afford to take for granted—it’s the key to protecting the existing revenue base and generating new market share, says Kevin W. Sullivan, cofounder of Sullivan-Luallin, a San Diego–based healthcare consultancy that specializes in customer service.
Running a company that conducts patient satisfaction surveys for roughly 1,500 physician practices annually, Sullivan has learned a thing or two about what keeps patients happy. Not surprisingly, top-scoring practices throughout the country hold certain traits in common.
- CMS to Speak with ICD-10 Backers Tuesday
- Feds Stonewall ICD-10 Summit
- Boston Marathon Bombing Yields Lessons for Hospitals
- Governor Details Healthcare Payment Reform Path in Arkansas
- Hospital Groups Back NQF Report on Patient Sociodemographics
- Managed Care Contract Negotiations Morph Under PPACA
- Cyberattack Drill Exposes Healthcare's Vulnerabilities
- Physician Payment Data is Where the Action Is
- NY Abolishes Written Practice Agreement for NPs
- MetroHealth Revs Its Population Health Engine