Keep patients singing your practice's praises
Customer service is a principle that groups can’t afford to take for granted—it’s the key to protecting the existing revenue base and generating new market share, says Kevin W. Sullivan, cofounder of Sullivan-Luallin, a San Diego–based healthcare consultancy that specializes in customer service.
Running a company that conducts patient satisfaction surveys for roughly 1,500 physician practices annually, Sullivan has learned a thing or two about what keeps patients happy. Not surprisingly, top-scoring practices throughout the country hold certain traits in common.
- Don't Underestimate Emotional Intelligence
- Two-Midnight Rule Must be Fixed or Replaced, Say Providers
- The Secret to Physician Engagement? It's Not Better Pay
- Yale New Haven Health Partners with Tenet Healthcare in CT
- Care Coordination Tough to Define, Measure
- Size Matters in Antibiotic Overuse
- CDC Warns of Antibiotic Overuse in Hospitals
- 4 Reasons PCMH Principles Aren't Going Away
- Physicians Take SGR Repeal Message to Washington
- SCOTUS Review of NC Board Case 'A Very Big Deal' to Providers