Case study: Go electronic on your charge capture process

Change isn’t easy for any healthcare organization, especially one with 16,000 employees and 1,400 clinical staff members who treat more than 83,000 patients annually, including 28,000 new patients each year. But with its billing department handling 1.2 million annual claims and generating more than 842,000 patient statements annually, The University of Texas M. D. Anderson Cancer Center in Houston decided to move from paper-based to electronic charge capture. Less than two years after adopting the electronic system for its outpatient services, the institution has reaped a $500,000 increase in average daily cash posting.