The staff leader's role in lowering human error

by Robert J. Latino

The key role of a staff leader is to provide leadership to those whom he or she manages. The effectiveness of this leadership will help determine the staff’s productivity. An effective leader:

• Takes personal responsibility for his or her performance and the organization’s performance
• Attempts to improve organizational processes and values
• Influences others through relationships characterized by respect, honesty, and fairness
• Minimizes risk aversion limitations
• Provides staff members the opportunity to succeed