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The staff leader's role in lowering human error

by Robert J. Latino

The key role of a staff leader is to provide leadership to those whom he or she manages. The effectiveness of this leadership will help determine the staff’s productivity. An effective leader:

  • Takes personal responsibility for his or her performance and the organization’s performance
  • Attempts to improve organizational processes and values
  • Influences others through relationships characterized by respect, honesty, and fairness
  • Minimizes risk aversion limitations
  • Provides staff members the opportunity to succeed

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