Try humor to reach the next generation of patients

How do you compete in a crowded market when other facilities offer unique services, such as spa-like amenities, or have the advantage of strong name recognition?

For St. Mary’s Medical Center in San Francisco, the answer was to reach out to the 20-somethings known as transitional professionals.

A research-based strategy

Research performed by St. Mary’s agency, Mortar PR in San Francisco, which included informal discussion groups with a variety of age and gender groups, as well as more traditional market research, showed that families were leaving the city and the elderly population was in decline.