Online wait times give patients a say in their care
Patients don’t like to wait for care, but a study released in June by survey experts Press Ganey says hospitals that keep their patients informed and updated about wait times in the emergency department (ED) have better patient satisfaction scores.
This was hardly news for those at Mountain States Health Alliance (MSHA), a 14-hospital system based in Johnson City, TN. MSHA has posted its ED wait times online for more than four years, and patients have enjoyed the option of selecting the MSHA ED with the shortest wait time to meet their healthcare needs.
- MU Compliance Announcement Sparks Concern, Confusion
- New G-Codes to Pay Doctors for Broad Array of Non-Face-to-Face Care
- Scary Financial Challenges for 2014
- MGMA Urges 'End-to-End' ICD-10 Testing
- 1 in 5 CT Screenings for Lung Cancer Results in Overdiagnosis
- Telehealth Improves Patient Care in ICUs
- CMS Sets 2014 Pay Rates for Hospital Outpatient and Physician Services
- LifePoint Bolsters Presence in Michigan's Upper Peninsula
- States Rejecting Medicaid Expansion Forgo Billions in Federal Funds
- Douglas Hawthorne—A Chance to Do Something Big