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Insurer report card reflects progress

For the second year in a row, the AMA has released rankings for seven large health plans—Aetna, Anthem Blue Cross and Blue Shield, Cigna, Coventry, Health Net, Humana, and UnitedHealthcare—and Medicare on such issues as promptness, accuracy, and transparency. Health insurers have made important improvements since 2008’s report card, but many more changes are needed, according to the association.