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Patient safety: Decade after 'To Err Is Human': Are hospitals safer?

“We’re safer in many more places and more of the time,” says James Conway, senior vice president at the Institute for Healthcare Improvement in Cambridge, MA. “We’re seeing very courageous people in many organizations doing exceptional work. We’re seeing sobering discussions about the circumstances in which patients died unnecessarily, confronting the reality of the patient who was harmed with graphic detail, using the name of the patient and their age.”