Greatness in Greenwich: A Connecticut hospital makes sure no patient has a mean time
"Oh, we were good," declares CEO Frank Corvino, describing Greenwich (CT) Hospital in the late 1990s. "But we wanted to become something special and great."
Greatness, of course, covers a lot of ground. And it's certainly a stretch in any dimension for a 174-bed community hospital. But on at least one important scale, Greenwich has achieved undisputed superiority. For the past four years, it has consistently ranked in the top 1% of U.S. hospitals in patient satisfaction
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