This is an excerpt from a member-only article. To read the article in its entirety, please login or subscribe.

Internet access in patients' rooms can give your organization a marketing edge, especially in high-density urban areas where people are accustomed to constant connectivity. There are many benefits to an investment in Internet access. Patients and their visitors love the feature, praising it for its convenience and entertainment value, for starters. Internet access allows patients to keep in touch with friends and family via e-mail. It gives them access to information about your facility, staff, and services. And it allows them to search for educational information about their conditions and treatment options.