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Out of the waiting room . . . and into the inbox

Technology that lets physicians and patients communicate via secure networks offers numerous benefits to healthcare organizations. Numerous benefits accrue to healthcare organizations that adopt technology allowing physicians to communicate with patients through a secure network. It can increase patient flow and reduce bottlenecks in doctors' offices and busy hospital departments. It can allow physicians to work more efficiently. It can boost patient safety and improve customer satisfaction. It can add a source of revenue, since doctors can bill for online services, and can even make it easier to collect patient payments.