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Critical steps to implement a managed care exit strategy

Editor's note: This article is the second of a two-part series. Part one ran in the September MCCRA. Once you have decided to implement a managed care exit strategy, clearly define the steps to take and follow a specific timeline for each step. "Leaving a contract with any significant membership or employer group affiliation is a complex project," says Pamela Waymack, CHFP, managing director at Phoenix Services Managed Care Consulting, Ltd., in Evanston, IL. "Responsible parties are assigned to each major task, and duration of each step is established. Sequencing of steps is laid out, including any dependencies of actions on prior acts."