Kaiser's kidney scandal highlights the need for effective image repair strategies
What would cause Kaiser Permanente to pump up its budget for this year's "Thrive" advertising campaign by roughly 12.5% to the tune of about $45 million? The bad press that the Oakland, CA-based health maintenace organization (HMO) received earlier this year about its Northern California kidney transplant scandal.
"Obviously, the kidney thing hurts," Debbie Cantu, Kaiser's vice president of brand marketing and advertising, said in a September interview with The San Francisco Business Times. "But we believe the brand is strong and that this investment is an investment in the future."
Most Viewed
Most Emailed
- 5010 Logjam Means No Pay for Physicians
- Leading Change is Tough from the Back of a Limo
- CMS Reveals Central Line Infection Rates, Finally
- Keeping Readmission Rates Low with Treatment Guidelines
- Engineering a High-Performance Emergency Department
- Medicare Physician Payment Rule Factors in GPCI
- Getting to the Heart of Cardiology Alignment
- Our Annual Industry Survey: The Challenge to Collaborate
- Top 10 Healthcare Quality Issues for 2011
- Parkland Keeping Consultant's Analysis Under Wraps

