This is an excerpt from a member-only article. To read the article in its entirety, please login or subscribe.

Managing denials is a constant struggle. To compound the issue, challenges such as confirming eligibility have become more complex. But by communicating with your staff about their specific roles in reducing denials, you can wrap your arms around this issue. Tackling a new denials management hurdle With all of the changes in health insurance products today, eligibility and benefit determination are more important than ever, says Pamela Waymack, CHFP, managing director at Phoenix Services Managed Care Consulting, Ltd., in Evanston, IL.