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Improve office collections and front-desk management with teamwork

Editor's note: This article is the first in a two-part series on maximizing a healthy revenue cycle. This month, we discuss techniques to improve phone management, charge-captures, and poor physician documentation. Next month, we'll feature strategies for copay and self-pay collections insurance contract treatment, and A/R management. The ability to effectively improve office collections takes teamwork. The assembly line of a medical practice's front-office staff begins with effective appointment scheduling and ends with timely charge captures. Following are four essential areas of reimbursement that, when done correctly, make up a financially strong medical practice