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Editor's note: This is the second story in a two-part series about maximizing a healthy revenue cycle. In May, we looked at ways to improve phone management, charge-captures, and poor physician documentation. This month we discuss ways to improve patients' and insurance companies' payment habits. It takes staff teamwork to effectively improve office collections. But that's only half the battle. The other half is getting patients to pay for services, and insurance companies to process claims, in a timely manner.