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Editor's note: This article is the second in a two-part series about improving patient perception of your medical practice. In the first part, we focused on how to implement a caller-friendly voicemail system and streamline appointment scheduling. This month, we focus on patient paperwork, visit preparation, and office appearance. When it comes to the appearance and overall productivity habits of your medical practice, a patient's first impression could be his or her last. Sloppy paperwork and an unkempt office can make it appear as though you don't care about the professional appearance of your practice.