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Network development requires new approach

Building a provider network is a different task today than it was just half a decade ago, but it's still required for competitive managed care products. Now, experts say, network construction isn't simply swapping lives for discounts. Rather, dental plans today must service their panel providers if they want to keep their members happy. "Network development has become more challenging over the last five years," says Richard Goren, DDS, second vice president of group dental at The Guardian Life Insurance Company of America in New York City.