Online wait times give patients a say in their care



Patients don't like to wait for care, but a study released in June by survey experts Press Ganey says hospitals that keep their patients informed and updated about wait times in the emergency department (ED) have better patient satisfaction scores. This was hardly news for those at Mountain States Health Alliance (MSHA), a 14-hospital system based in Johnson City, TN. MSHA has posted its ED wait times online for more than four years, and patients have enjoyed the option of selecting the MSHA ED with the shortest wait time to meet their healthcare needs.
Name:
E-mail:
Website:  
Please enter your comment below:
Please enter the text below:

SIGN UP

FREE e-Newsletters Join the Council Subscribe to HL magazine

SPONSORSHIP & ADVERTISING

100 Winners Circle Suite 300
Brentwood, TN 37027

800-727-5257

About | Advertise | Terms of Use | Privacy Policy | Reprints/Permissions | Contact
© HealthLeaders Media 2014 a division of BLR All rights reserved.