Exude confidence to attain likeability and respect

For many practice managers, attaining likeability alongside respect is a struggle, says Diane Brennan, MBA, CMPE, ACC, leadership coach and consultant at Brennan Associates in Tucson, AZ. And too often, managers and administrators are so concerned with being liked by their employees that they hesitate to make decisions to avoid any conflict. “You can’t do that. You need to step into the manager role confidently,” Brennan says.

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