Intelligence Unit Special Reports Special Events Subscribe Sponsored Departments Follow Us

Twitter Facebook LinkedIn RSS

Focus on phones to improve service and efficiency

by Debra Beaulieu, for HealthLeaders Media It’s a typical afternoon at ABC Multispecialty, and 15 people trying to call into the practice are on hold. Meanwhile, one front desk employee is filing, another is putting away supplies, and the only one actually working the phones is also checking patients in and out and trying to schedule referrals.
Please enter your comment below:
Please enter the text below: