Five Minute Consult

There was a culture of fear when it came to reporting medical errors and near misses at Christiana Care Health System in 2001—76% of staff members' feared disciplinary action if caught making a mistake. Thanks, in part, to the system's safety mentor program, that dropped to 28% by 2006. And its reporting of near misses increased from 46 to 85 between 2003 and 2006.

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