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Treating Patient as Partner

In our annual Industry Survey, leaders cite patient noncompliance and lack of responsibility as the fifth-greatest driver of healthcare costs at their organizations. Naturally, labor costs, government mandates, and clinical technology top the list, but a quarter of respondents pointed to patients as among the top three cost drivers, ahead of health plan overhead, medical devices, pharmaceuticals, and malpractice litigation. What do healthcare leaders need to do to effectively engage patients and get them to become responsible healthcare partners?

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