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Buyer Beware

Have you ever worked in a place where new software was selected by "higher ups?" Where you suddenly found yourself using an application you had little or no say in selecting? It can be a recipe for user disgruntlement.Which is exactly why John Baldwin scuttled the old "top-down" approach when Riley Children's Foundation went shopping for donor management software. Baldwin is the information technology director at the Foundation, which raises some $30 million annually for Riley Children's Hospital in Indianapolis.
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