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Service at the Touch of a Button



The future, my friend, is in kiosks. No more waiting in line to register at the ER--patients can check themselves in with the swipe of an insurance card. No more visitors wandering the halls in frustration--they simply go to the kiosk and punch in their destination to get a map and directions in English, Spanish or Farsi. Baby boomers with creaky joints can print out a brochure on the hospital's top-rated orthopedic program. Press the red button to get a two-for-one coupon on total joint replacement surgery! Is there anything that kiosks can't do? You wouldn't know it from reading articles like this one, which has nary a negative word to say about them, but self-service computers aren't the ultimate customer service solution they're cracked up to be.
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