Quality e-Newsletter
Intelligence Unit Special Reports Special Events Subscribe Sponsored Departments Follow Us

Twitter Facebook LinkedIn RSS
 
Audio Archive:
Service is a Key Variable

Jenny Machida, author of a report on the topic, explains how good customer service can increase the quality of care a patient receives.



Listen
NOTE: Windows Media Player is required to listen to our audio files. If you do not have Windows Media Player installed on your computer, you can download it here.