Jenny Machida, author of a report on the topic, explains how good customer service can increase the quality of care a patient receives.
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2008
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2007
What is RSS?
What Questions Do You Have for Me?
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July 24, 2008
Kirsten Engel, MD, talks about why patients often misunderstand discharge instructions and what clinicians can do to make sure that patients take proper care of themselves after their hospital stay.
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Inaccuracies and Inadequacies
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June 26, 2008
S. Lee Miller, MD, the lead author of a study that examined recorded medical histories of patients admitted to emergency rooms in rural areas, talks about how inaccuracies in medical records lead to inadequate care.
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An Expanded Look
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May 8, 2008
Carolyn Scanlan, president and CEO of the Hospital and Healthsystem Association of Pennsylvania, explains how the state's annual infection report is encouraging the state's
165 acute care hospitals to work for improvement.
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Service is a Key Variable
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April 24, 2008
Jenny Machida, author of a report on the topic, explains how good customer service can increase the quality of care a patient receives.
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Stopping MRSA in Its Tracks
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March 27, 2008
Donna Lemmert, infection control coordinator, and Gary Fritz, laboratory manager at Baltimore Washington Medical Center in Glen Burnie, MD, talk about how rapid molecular testing helped reduce transmission of MRSA.
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The Proclaimers
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March 13, 2008
Donna Truesdell, RN, MSN, quality director at Cooley-Dickinson Hospital, says leaders must take every opportunity to proclaim a hospital's goal of reaching 100% quality care.
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Looking Outside the Industry
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February 21, 2008
John Frenzel, MD, MS, associate professor at the University of Texas MD Anderson Cancer Center in Houston, talks about how best practices in the aviation field have been used at MD Anderson to improve quality of care.
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Lean Goes a Long Way
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February 7, 2008
Mike Reno, vice president of operations, and Andrew Eller, clinical educator in the emergency department at St. Luke's Episcopal Hospital, describe how the lean method improved quality and efficiency in the ED.
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The Impact of Leadership on Quality
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January 4, 2008
Michael Dowling, CEO of North Shore-Long Island Jewish Hospital in Great Neck, NY, discussed the importance of strong leadership to his hospital's goal of quality during the Top Leadership Teams in Healthcare Conference at the Drake Hotel in Chicago.
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The Intersection of Quality and Accelerated Decision Making
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January 4, 2008
Wayne Sensor, CEO at Alegent Health in Omaha, NE, discusses how Accelerated Decision Making has helped his system achieve its quality goals.
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Top Leadership Teams: Improving Satisfaction
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Rick Johnson, for HealthLeaders Media, December 7, 2007
Fred Gaschen, executive vice president, discusses how Radiological Associates of Sacramento improved satisfaction among patients, referring physicians, and employees. Radiological Associates is a 2007 winner of The Top Leadership Teams in Healthcare.
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Vanderbilt's Cardio Turnaround
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October 11, 2007
Thomas Di Salvo, Medical Director for Vanderbilt Heart and Vascular Institute, discusses how Vanderbilt's cardiovascular service line rose to prominence and aligned with physicians. Interview by Rick Johnson, Senior Editor, HealthLeaders Media.
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Safest Hospitals Alliance: A Template for Safer Patients
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., September 13, 2007
Dr. Richard Salluzzo, president and CEO of Wellmont Health, explains the Safest Hospital Alliance and its efforts to define what makes a hospital truly safe.
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Service Line Strategies: Cardiovascular
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August 10, 2007
Susan Mullaney, vice president of cardiovascular and surgical services, Fairview Southdale, Minneapolis, discusses three trends that affect the cardiovascular service line. She will be a panelists on the upcoming HealthLeaders Media webcast, Service Line Strategies Workshop: Cardiovascular.
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