., September 13, 2007
Dr. Richard Salluzzo, president and CEO of Wellmont Health, explains the Safest Hospital Alliance and its efforts to define what makes a hospital truly safe.
Listen
Jenny Machida, author of a report on the topic, explains how good customer service can increase the quality of care a patient receives.
Thomas Di Salvo, Medical Director for Vanderbilt Heart and Vascular Institute, discusses how Vanderbilt's cardiovascular service line rose to prominence and aligned with physicians. Interview by Rick Johnson, Senior Editor, HealthLeaders Media.