Disaster Planning
New Orleans urologist Neil Baum, MD, discusses disaster planning and how having an EMR minimized the damage done to his practice during Hurricane Katrina.
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Disaster Planning
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May 15, 2008
New Orleans urologist Neil Baum, MD, discusses disaster planning and how having an EMR minimized the damage done to his practice during Hurricane Katrina.
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Fate of CDH
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May 14, 2008
Lincoln Smith, president and CEO at Altarum Institute, talks about which populations benefit from consumer driven health plans and what he sees as the future of those plans.
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Improving Your Hospital's Performance
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May 14, 2008
Terry Hill, the executive director of the Rural Health Resource Center in Duluth, MN, discusses what elements a comprehensive performance improvement initiative should include.
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A Call for Change
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May 9, 2008
Rebecca Carl, chief marketing and community relations officer for Clarian Health in Indianapolis talks about her health system's recent campaign, A Call for Change.
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From TLT: The Performance Dashboard
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May 9, 2008
CFO Kimberly Boynton and CEO Paul Kronenberg of Crouse Health Hospital in Syracuse, NY, described their hospital's performance dashboard and how it impacts quality, builds employee trust, and fosters healthy competition.
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An Expanded Look
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May 8, 2008
Carolyn Scanlan, president and CEO of the Hospital and Healthsystem Association of Pennsylvania, explains how the state's annual infection report is encouraging the state's
165 acute care hospitals to work for improvement.
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Global Growth
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Rick Johnson, for HealthLeaders Media, May 7, 2008
Jason Yap, MD, of Singapore Medicine, discusses his country's global healthcare growth plans.
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Traveling to Taiwan
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Rick Johnson, for HealthLeaders Media, May 7, 2008
Connie Ma, RN, executive vice president, talks about Min-Sheng Hospital's medical travel efforts.
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Alternative Financing
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May 5, 2008
Randy Waring, hospital market leader for GE Healthcare Financial Services, talks about the options available to CFOs who are looking for lower risk, lower interest rates, or both.
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Lessons Learned
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April 29, 2008
In part three of a three-part interview, James Hartert, MD, MS, Chief Medical Officer for MinuteClinic, discusses what physicians might learn from the MinuteClinic experience.
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Branding: The New Old Strategy
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April 28, 2008
Author and consultant Chris Bevolo talks about why the time is right for branding and answers the trickiest question of all: Is it possible to prove ROI on a branding campaign?
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Value-Based Healthcare Quality
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April 25, 2008
Samantha Collier, MD, senior vice president and chief medical officer for HealthGrades, discusses value-based purchasing and how it could affect healthcare.
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Different Models
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April 24, 2008
In part two of a three-part interview, James Hartert, MD, MS, Chief Medical Officer for MinuteClinic, discusses the nurse practitioner model and the physician-staffed model for convenient care clinics.
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Service is a Key Variable
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April 24, 2008
Jenny Machida, author of a report on the topic, explains how good customer service can increase the quality of care a patient receives.
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Staying Legal
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April 23, 2008
Michael Dermer, president and CEO of IncentOne, talks about legal and tax implications of incentive program design. He will be part of an audioconference on the topic on May 13.
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An Embarrassment of Riches?
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April 22, 2008
Aniruddha Malpani, MD, an IVF specialist in Bombay, says India's booming healthcare industry might become too much like the United States.
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Physician Collaboration
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April 17, 2008
In part one of a three-part interview, James Hartert, MD, MS, Chief Medical Officer for MinuteClinic discusses the collaborative approach the convenient care clinics seek with physician practices.
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Calculating the Costs of Healthcare
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April 16, 2008
Troy Adams, vice president of WellSteps, talks about his company's online worksite wellness ROI calculator and what goes into calculating an ROI for healthcare costs.
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Tips for Better Managed Care Contracting
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April 16, 2008
Nathan Kaufman, managing director and founder of Kaufman Strategic Advisors, offers advice and discusses the biggest mistakes that community hospitals make when it comes to negotiating managed care contracts.
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Rapid Response Systems for Small Hospitals
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April 15, 2008
In an upcoming audioconference, experts in the field break down the key components of creating an effective rapid response system, and provide suggestions for initiating the culture change necessary to ensure success.
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Chief of Strategy
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April 11, 2008
Christopher Dawes, CEO of Lucile Packard Children's Hospital in Palo Alto, CA, discusses the new chief strategy officer role and why it makes strategic sense.
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How to Overcome Service Line Obstacles
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April 3, 2008
Keith Solinsky, chief operating officer and principal with The Coker Group, discusses obstacles to implementing service lines and ancillary investments in a physician practice.
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Physician Satisfaction Online
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April 2, 2008
Kathy Divis, president of Greystone.Net, talks about how hospitals can use different new media methods to reach out to medical staff and referring physicians.
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Engaging Communities
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April 2, 2008
Corliss Hill, national director of UnitedHealthcare's Generations of Wellness program, talks about how health plans can create programs that effectively engage the black community.
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Supply Chain Management
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March 31, 2008
HealthLeaders Media Finance Editor Philip Betbeze interviews Jim McManus, vice president of finance at St. Joseph Health System in Orange, California.
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Rewarding Quality
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March 31, 2008
Barry Arbuckle, CEO of MemorialCare Medical Centers in Long Beach, CA, talks about the importance of developing quality measurement tools that are as robust as financial measurement systems that have been in place for years.
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Deciphering the Measurement Maze
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March 28, 2008
Michael Millenson, healthcare quality consultant and author of Demanding Medical Excellence: Doctors and Accountability in the Information Age, discusses healthcare rankings and how to make sense of it all.
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Stopping MRSA in Its Tracks
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March 27, 2008
Donna Lemmert, infection control coordinator, and Gary Fritz, laboratory manager at Baltimore Washington Medical Center in Glen Burnie, MD, talk about how rapid molecular testing helped reduce transmission of MRSA.
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Finding Inspiration Beyond Healthcare
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March 26, 2008
Stan Nowak, CEO of Silverlink, a healthcare communications company, talks about how his company tapped into the experience of consumer-based industries to engage healthcare consumers.
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Improving Provider Relations
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March 19, 2008
Emad Rizk, MD, president of McKesson Health Solutions, gives his ideas as to how payers can create a more peaceful coexistence with providers.
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Mississippi Data Exchange
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March 19, 2008
Chuck Clark, chief information officer of the Coastal Family Health Center in Biloxi, MS, shares what he has learned from a statewide initiative to implement electronic health records across seven community health centers.
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Top Global Leaders
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Rick Johnson, for HealthLeaders Media, March 18, 2008
Maureen Potter, vice president of International Services for HCPro, Inc., talks about the Global Hospital category of this Year's Top Leadership Teams program.
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Virtual Screening
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March 17, 2008
Robert Smith, director of cancer screening at the American Cancer Society, discusses why the organization has adopted virtual colonoscopy as a screening tool.
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Value Your Part-Timers
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March 17, 2008
Laura Boehlke Bray, physician leader at the Duluth Clinic in Duluth, MN, talks about the importance of providing part-time options as an essential part of retaining and recruiting physicians in your practice.
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The Gains in Venture Capital
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March 14, 2008
Matthew Hermann, president of Ascension Health Ventures, speaks about how some hospitals are investing in venture capital not only for the potential financial gains, but also to take advantage of the innovative solutions.
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Strategic Innovation
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March 14, 2008
Diane Stover, Vice President of Marketing and Innovation Strategy at Memorial Health System in South Bend, IN, discusses why innovation is increasingly important in healthcare.
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The Proclaimers
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March 13, 2008
Donna Truesdell, RN, MSN, quality director at Cooley-Dickinson Hospital, says leaders must take every opportunity to proclaim a hospital's goal of reaching 100% quality care.
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The Lifemasters Lesson
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March 12, 2008
Chris Selecky, CEO of Lifemasters, speaks about the company's Florida demonstration project and what Lifemasters learned from the demo.
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The Heart of a Good Campaign
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March 11, 2008
Debbie Laughery, vice president of public relations for WakeMed Health Systems, describes the organization's "Listen to Your Heart" campaign, a winner at the 2007 HealthLeaders Media Marketing Awards.
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From AMGA: Trends in Physician Retention
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March 11, 2008
Carol Westfall, president of Cejka Search, talks about the growing number of part-time physicians and other findings from the Cejka Search/AMGA 2007 Physician Retention Survey.
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Live From AMGA: Tracking Disparities
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March 10, 2008
Beth Averbeck, MD, associate medical director for care improvement with HealthPartners Medical Group, describes her organization's approach to tracking and addressing racial and ethnic treatment disparities.
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Live From AMGA: Newt Speaks
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Elyas Bakhtiari, for HealthLeaders Media, March 7, 2008
HealthLeaders Media Managing Editor Elyas Bakhtiari caught up with former Speaker of the House Newt Gingrich to discuss Gingrich's thoughts on the state of U.S. healthcare.
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Brand Building in the UAE
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March 6, 2008
David L. Printy, president and CEO of Oasis Hospital, discusses the increased emphasis of marketing communications in the United Arab Emirates.
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Going Retail
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March 6, 2008
Mark Reiboldt, senior analyst with The Coker Group, discusses how physician practices can adopt a retail mindset to meet the new challenges of a consumer-driven healthcare environment.
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New Media is Here to Stay
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March 4, 2008
Elizabeth Scott, associate vice president of marketing and eBusiness for Norton Healthcare, talks about some of the specific factors facilities should consider before embarking on a new media strategy.
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Choice Important to HMO Support
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March 4, 2008
Richard Hirth, professor of health management and policy at the University of Michigan, talks about a study that showed people are happy with their HMO as long as there are other health plan choices--and what it means for insurers.
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Results That Last
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March 4, 2008
Well-known speaker, author and consultant Quint Studer sat down with HealthLeaders Media Editor-in-Chief Jim Molpus to talk about ways to make success last.
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Across-the-Board Transparency
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February 29, 2008
Michael Freed, chief financial officer for Spectrum Health, talks about the strategy behind Spectrum's initiative to list what the hospital is paid by a variety of payers for healthcare services.
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The Evolution of the CEO
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February 28, 2008
A former healthcare executive who works with systems across the country, Deedra Hartung knows the skills and qualities it takes to be an effective leader. Here she discusses the evolving role of the healthcare CEO.
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HIMSS 2008: IT Makeover
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February 28, 2008
Randy Cox, chief information officer at Riverview Hospital, Noblesville, IN, describes how he enlisted department leaders to define what they needed in an enterprise IT makeover.
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MHS in jeopardy, Part II
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February 27, 2008
Vince Kuraitis, principal of Better Health Technologies in Boise, and Thomas Wilson, PhD, president of Trajectory Healthcare discuss CMS' recent decision to end the Medicare Health Support project. Part two.
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HIMMS 2008: The Davies Award and IT Innovation
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February 27, 2008
Brian Jacobs, MD, the chief medical information officer at Children's National Medical Center, describes why the HIMSS Davies Award encourages innovation.
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Red: The Color of Life
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February 26, 2008
Kathy Lapacek, vice president of business development for Advocate Good Shepherd Hospital, describes the organization's "Red Shirt" campaign, a winner at the 2007 HealthLeaders Media Marketing Awards.
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Led Out of the Wilderness
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February 25, 2008
In this podcast Paul Kronenberg, MD, the CEO of Crouse Hospital in Syracuse, NY, talks about how obstetrics became the saving grace of the hospital.
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Looking Outside the Industry
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February 21, 2008
John Frenzel, MD, MS, associate professor at the University of Texas MD Anderson Cancer Center in Houston, talks about how best practices in the aviation field have been used at MD Anderson to improve quality of care.
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MHS in Jeopardy, Part I
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February 20, 2008
Vince Kuraitis, principal of Better Health Technologies in Boise, and Thomas Wilson, PhD, president of Trajectory Healthcare discuss CMS' recent decision to end the Medicare Health Support project.
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Physician Shortage: Many Questions Remain
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Rick Johnson, for HealthLeaders Media, February 15, 2008
Bruce Auerbach, MD, of the Massachusetts Medical Society, talks about recent testimony he gave to Congress on the nation's looming physician shortage.
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What's Coming in 2008
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February 15, 2008
As a healthcare management consultant, Barry Calogero helps healthcare organizations plan for the future. In this interview, Barry discusses his predictions for healthcare in 2008 and beyond.
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Don't Forget the Operations Planning
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February 11, 2008
Frank Kittredge, senior principal and national practice leader for the Facility Planning Practice at the Noblis Center for Health Innovation, talks about ways to bring more robust operational planning into facility planning.
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IT's Safety Impact
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February 11, 2008
Nir Menachemi discusses a study he led at Florida State University that considered IT's impact on patient safety at 98 Florida hospitals.
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Lean Goes a Long Way
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February 7, 2008
Mike Reno, vice president of operations, and Andrew Eller, clinical educator in the emergency department at St. Luke's Episcopal Hospital, describe how the lean method improved quality and efficiency in the ED.
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Moving Beyond Predictive Modeling (Part II)
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January 30, 2008
Jim Kerr, vice president of business development at CareGuide, talks about his company's One Care Street, which is a survey-based predictive model, and how the program is impacting health and costs.
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Why Physicians Leave
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January 28, 2008
Brian McCartie, regional VP with Cejka Search, discusses physician turnover trends based on Cejka's annual physician retention survey.
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Strategy Trumps Finance
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January 28, 2008
Spectrum Health CFO Michael Freed says strategy trumps finance. To be effective in modern times, a CFO has to develop a financial plan that helps the CEO achieve the goals he's outlined in his strategy.
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Exploring Efficient Throughput
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January 25, 2008
A former emergency department director and practice manager, Dr. Lynn Massingale is no stranger to the problem of ED overcrowding. Here, he discusses throughput and how to make it more efficient.
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Moving Beyond Predictive Modeling
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January 23, 2008
Jim Kerr, vice president of business development at CareGuide, talks about going beyond claims-based predictive modeling to a hybrid model that includes health surveys and effective coaching.
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Physician Creates, Offers Free EMRs
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January 22, 2008
Shelbourne, MA-based physician Stefan Topolski MD, discusses the development of his own electronic medical record program--and why he decided to give it away to other doctors for free.
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The Effective Corporate Blog
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January 18, 2008
Debbie Weil, author of The Corporate Blogging Book, spent a lot of time reading and studying CEO blogs. In this interview, Weil discusses corporate blogs and how healthcare leaders can make theirs more effective.
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Rules of Engagement
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January 14, 2008
Alegent CEO Wayne Sensor talks about why Alegent felt the necessity of hosting the "Power to the Patient" forum to educate hospital leaders on ways they can invite consumers into healthcare.
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A Lucrative Partnership
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January 13, 2008
At one point just a few years ago, MemorialCare Health System was spending between $50 and $60 million annually on registry and travel nurses. Meanwhile, a local university was preparing to reduce by half the number of slots available for nursing students because of state budget cuts. Here, MemorialCare CEO Barry Arbuckle speaks on the financial strategy panel at HealthLeaders' Top Leadership Teams event about a nursing program his system developed in conjunction with that university. The program has helped MemorialCare save large expenditures in registry and travel nursing costs.
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Smart Spending
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January 10, 2008
At the 2007 Top Leadership Teams in Healthcare Conference, Kimberly Boynton, CFO of Crouse Health Hospital in Syracuse, NY, shared her hospital's process for ensuring that managers have the flexibility to run business lines while still being held accountable for spending.
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ED Coverage Strategies
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January 10, 2008
Richard Salluzzo, MD, President and CEO of Wellmont Health System, discusses strategies to ensure emergency department call coverage.
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Using the Web to Connect With Patients
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January 7, 2008
Peter Goldschmidt, MD, founder of the Health Improvement Institute in Bethesda, MD, discusses the Web strategies of leading healthcare organizations.
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The Impact of Leadership on Quality
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January 4, 2008
Michael Dowling, CEO of North Shore-Long Island Jewish Hospital in Great Neck, NY, discussed the importance of strong leadership to his hospital's goal of quality during the Top Leadership Teams in Healthcare Conference at the Drake Hotel in Chicago.
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The Intersection of Quality and Accelerated Decision Making
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January 4, 2008
Wayne Sensor, CEO at Alegent Health in Omaha, NE, discusses how Accelerated Decision Making has helped his system achieve its quality goals.
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The Power of Influence
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January 3, 2008
David Maxfield, New York Times best-selling author and vice president of research at VitalSmarts, an innovative corporate training company, co-authored the new book, Influencer: The Power to Change Anything. In this interview, David discusses the power of influence and why it is so important to leading and securing change in healthcare. He was interviewed by Molly Rowe, senior editor, for HealthLeaders Media.
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Taking Full Advantage
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January 2, 2008
In this podcast, Dr. Deneen Vojta, medical director for new product development at UnitedHealth Group, talks about how to drive behavior change, effectively reach consumers, and customize messages to improve the way people access and use the healthcare system.
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The Science of Sleep
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December 20, 2007
Phil Pin, senior vice president for administration and CFO of ProHealth Physicians, Inc., discusses the financial decision-making process for adding a sleep apnea service line to his 200-physician primary care practice.
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Showing HIPAA's Merit Using IT
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December 18, 2007
Lisa Miller, the Senior Vice President and Chief Technology Officer of Healthcare Professional Services at Payformance Health, discusses being honored by the Workgroup for Electronic Data Interchange in recognition of research that she did pertaining to the Health Insurance Portability and Accountability Act.
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Top Leadership Teams: Leveling the Field
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December 17, 2007
Brad King, CFO at Oregon Health & Science University, talks about how the hospital portion of the university faced potential closure 15 years ago and an unlevel competitive playing field with insurers.
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Growing Leaders From Within
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December 14, 2007
Harvard Business School Professor Joseph Bower is a leadership expert and author. In this interview, Professor Bower discusses succession planning and why growing leaders from within makes for smarter business.
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Top Leadership Teams: Improving Satisfaction
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Rick Johnson, for HealthLeaders Media, December 7, 2007
Fred Gaschen, executive vice president, discusses how Radiological Associates of Sacramento improved satisfaction among patients, referring physicians, and employees. Radiological Associates is a 2007 winner of The Top Leadership Teams in Healthcare.
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ETH Technology
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Gary Baldwin, for HealthLeaders News, December 4, 2007
Sabatino Bianco, MD, director of the Trinity Mother Frances Neuroscience Institute in Tyler, TX, recently began performing an innovative procedure, the endoscopic transsphenoidal hypophysectomy. In this podcast, Bianco discusses ETH and the technology involved.
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Top Leadership Teams: Physician Relations Strategies
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Richard Salluzzo, MD, and Anthony Oliva, DO, November 29, 2007
Richard Salluzzo, MD, CEO, and Anthony Oliva, DO, chief medical officer, of Wellmont Health System discuss the strategies that senior leaders can take to improve physician relations.
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These Days, Nurses are Getting More Respect
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Philip Betbeze, for HealthLeaders Media, December 3, 2007
Deborah Zastocki is CEO of Chilton Memorial Hospital in Pompton Plains, NJ, but for the purposes of this interview, I focused on her prior career as a registered nurse. I recently spoke with Deborah about a shift in thinking whereby healthcare executives are now seeing nurses not as overhead but as rainmakers. What that means is that given their greater interactive roles with patients, nurses will be increasingly important to the hospital's financial health as doctors do more work outside the hospital and nurses become the primary touchpoint for patients. Since nurses have more opportunities than ever before to influence quality, and since most people believe incremental gains in hospital reimbursement are beginning to hinge on quality measures, nurse morale and retention will be increasingly important.
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An Open Book
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November 29, 2007
Paul Levy, president and CEO of Beth Israel Deaconess Medical Center in Boston, launched an online blog last year. In this interview, Paul discusses transparency and why, as a hospital CEO, he thinks more communication is better communication. He was interviewed by Molly Rowe, senior editor, for HealthLeaders Media.
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Reaching Your Market
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Les Masterson, for Health Plan Insider, November 28, 2007
HCPro recently published a book titled Engage! A Guide to Involving Your Consumers in Their Health, which was written by Beth Bierbower, vice president of product innovation for Humana, who is responsible for the organization's consumer strategy. The book teaches readers how to create a bond with consumers by educating and engaging them. In this podcast, Bierbower talks about how to combat consumer inertia, how to involve families in healthy living and healthcare, and how a company of any size can implement engagement strategies. She was interviewed by Les Masterson, managing editor for HCPro.
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Give and Take
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November 13, 2007
HCPro recently published a book titled Top Managed Care Contracting Clauses, which was edited by Robin Fisk, an attorney with 19 years of experience in the healthcare field. In the book, she shows providers how to maximize reimbursements through managed care contracts, and provides strategies and tools for organizations facing the prospect of negotiating a new managed care contract. She was interviewed by Les Masterson, managing editor for HCPro.
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Listen: Reworking the Pension Plan at Moses Cone
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Philip Betbeze, for HealthLeaders News, November 12, 2007
A defined benefit pension plan can place a huge burden on hospital or health system finances. Many if not most hospitals still have such plans open to new hires, and those that don't still must manage the liabilities for the plan so that they can survive long-term to benefit current enrollees. So it's a cost uncertainty problem for most hospitals in an era where cost uncertainty can be a big liability. Elizabeth Ward, who's been CFO at Moses Cone Health System in Greensboro, NC, since 2001, had some work to do with the system's defined benefit pension plan over the past several years.
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At Your Convenience
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November 9, 2007
Mary Kate Scott, healthcare strategy consultant and author of the recently published Health Care in the Express Lane: Retail Clinics go Mainstream, an update report to her 2006 landmark report on the evolving retail clinic field, discusses the growing number of hospitals that are adding convenience care to their service offerings. Interview by Molly Rowe, Senior Editor for HealthLeaders Media.
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William Jessee on Declining Reimbursements
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Rick Johnson, for HealthLeaders Media, October 31, 2007
William Jessee, MD, president of the Medical Group Management Association, discusses the critical issues that today's medical groups face and how they are dealing with a troubling financial landscape.
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An Untapped Resource
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October 30, 2007
Carol Westfall, president of Cejka Search, gives a preview of a session she will lead at the annual MGMA conference. She talks about how medical groups need a strategy to develop tomorrow's physician leaders and offers advice on engaging the new crop of MDs. Westfall was interviewed by Rick Johnson, senior editor with HealthLeaders Media.
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Improving IT Relations (Part III)
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October 30, 2007
In the final installment of a special three-part audio feature, Ed Marx, former CIO at University Hospitals in Cleveland, discusses how he used his Connections program to raise the profile of the IT staff. Through the program, IT staff shadowed clinicians on the job. Interview by Gary Baldwin, Technology Editor for HealthLeaders Media.
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Improving IT Relations (Part II)
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October 22, 2007
In the second of a three-part audio feature, Ed Marx, former CIO at University Hospitals in Cleveland, discusses how he used a blog to improve relations between the IT department and the rest of the hospital. Interview by Gary Baldwin, Technology Editor for HealthLeaders Media.
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Safe patients? Bigger paycheck
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October 19, 2007
Listen: Jim Rice, vice chairman of The Governance Institute, discusses the growing number of hospitals that link executive compensation to quality and patient safety.
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Listen: Marketing to Women with Targeted Newsletter, Call to Action
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October 18, 2007
Marge Zimmermann, marketing & communications coordinator for OSF Saint Anthony Medical Center in Rockford, IL, discusses successful marketing with her Regarding Women & Healthcare publication. Zimmermann was a panelist on the Webcast Marketing to Women: Proven techniques to reach key healthcare decision-makers. Interview by Bob Wertz, Managing Editor for HealthLeaders Media.
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Improving IT Relations (Part I)
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October 15, 2007
First of a three-part audio feature with Ed Marx, former chief information officer at University Hospitals in Cleveland. He discusses how he used a monthly hospital-wide newsletter to improve relations between the IT department and the rest of the hospital. Interview by Gary Baldwin, Technology Editor for HealthLeaders Media.
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Vanderbilt's Cardio Turnaround
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October 11, 2007
Thomas Di Salvo, Medical Director for Vanderbilt Heart and Vascular Institute, discusses how Vanderbilt's cardiovascular service line rose to prominence and aligned with physicians. Interview by Rick Johnson, Senior Editor, HealthLeaders Media.
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Ensuring Marketing ROI
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October 3, 2007
Lynne Cunningham, a coach with the healthcare performance improvement firm Studer Group, discusses some of the ways that marketers can measure return on investment, even in the face of significant challenges. Cunningham is a panelist on the upcoming HealthLeaders Media Webcast ROI Challenges: Prove results on hard-to-measure hospital marketing efforts.
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Streamlining Referrals: Implementing Service Agreements
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September 21, 2007
Mark Murray, MD, a national healthcare consultant based in Sacramento, CA, explains how implementing service agreement contracts can help physician practices become more efficient when referring patients to another physician, leading to satisfied patients as well as an increase in revenue. He will be a panelist on the upcoming HealthLeaders Media audioconference, Streamlining the Referral Process: Use service agreements to increase practice revenue.
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EMR Wars (Part I)
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September 14, 2007
Bruce Landes, president and CEO of Southwest Physician Associates in Dallas, discusses why so many physicians have misgivings about EMR technology, and what needs to happen to spur adoption.
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EMR Wars (Part II)
September 14, 2007
Bruce Landes, president and CEO of Southwest Physician Associates in Dallas, discusses what it will take to overcome physician misgivings about EMR technology.