Medicare Web site confounds many seniors
HealthDay/Washington Post, August 20, 2008
The majority of seniors who visit the Medicare Web site find getting the information they need a frustrating experience, according to researchers at the University of Miami. Participants in the study said the Medicare site is difficult to navigate from page to page, makes it difficult to get the information they needed, and provided confusing information. Although many found the Web site difficult to use, many seniors say the Internet could be a valuable source of medical information.