Live From AMGA: Orchestrating Change
Heltne and Arlene Anderson, MS, director of organizational learning & development for SMDC, spoke about the steps they took to develop physician leaders and turn around the organization's culture in an AMGA session, "Physician Leadership Development: How and Where to Start."
Heltne likened physician leaders to orchestra conductors; their goal is to get everyone working together in harmony. The first step was to address the values and culture of the organization by making sure everyone in the organization was working toward the same mission, had the same vision for the future, and had the same access to information.
Over the next three years the organization surveyed physician engagement, involved physicians in strategic planning and budget development, established leadership competencies and institutes, worked on new leader orientation, and implemented other organizational changes to foster physician leadership.
One of the keys to success was "putting meat" into the job description, he said. The organization made it clear that leadership positions weren't "add-on" jobs or empty titles and that the organization was willing to invest time and money into these positions.
The result: Physician engagement and patient satisfaction survey results have steadily improved, as has the organization's profit margin.
- Primary Care Docs Average More Hospital Revenue Than Specialists
- How Chargemaster Data May Affect Hospital Revenue
- $6.4B Henry Ford, Beaumont Merger Failed on Cultural Hurdles
- House Lawmakers Grill CMS Over Health Exchange Navigators
- Fortunately, Angelina Jolie Isn't On Medicare
- ED Physicians Key to Half of Hospital Admissions
- Don't Let Nurses Sink Your Bottom Line
- Insurer's App Aims to Lower Healthcare Costs, Securely
- 69% of Employers Plan to Offer Healthcare Coverage After 2014
- Hospital Pricing Irks Nurses; More Jobs, Less Pay