Online wait times give patients a say in their care
Patients don’t like to wait for care, but a study released in June by survey experts Press Ganey says hospitals that keep their patients informed and updated about wait times in the emergency department (ED) have better patient satisfaction scores.
This was hardly news for those at Mountain States Health Alliance (MSHA), a 14-hospital system based in Johnson City, TN. MSHA has posted its ED wait times online for more than four years, and patients have enjoyed the option of selecting the MSHA ED with the shortest wait time to meet their healthcare needs.
- CDC Warns of Antibiotic Overuse in Hospitals
- Two-Midnight Rule Must be Fixed or Replaced, Say Providers
- Don't Underestimate Emotional Intelligence
- Care Coordination Tough to Define, Measure
- The Secret to Physician Engagement? It's Not Better Pay
- SCOTUS Review of NC Board Case 'A Very Big Deal' to Providers
- Yale New Haven Health Partners with Tenet Healthcare in CT
- Physicians Take SGR Repeal Message to Washington
- Size Matters in Antibiotic Overuse
- Evidence-Based Practice and Nursing Research: Avoiding Confusion