Family-centered ICU care satisfies patients, loved ones, and providers

Increasingly, hospitals are being evaluated and compared on measures of patient and family satisfaction, and the intensive care unit (ICU) is no exception, says Sg2 analyst Joan Moss, RN, MSN. In the ICU, the family is the focus of efforts to improve satisfaction, she says, and family satisfaction has been shown to drive market share growth and return business across service lines.