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Manager, Health Promotion and Cultural & Linguistics Programs

Health Plan of San Joaquin, July 28, 2014

Summary
Under limited supervision, the Manager of Health Promotion and Cultural & Linguistics ("C&L") Programs is responsible for identifying opportunities to differentiate HPSJ through innovative health promotion, health provider education and C&L efforts, consistent with HPSJ objectives and regulatory requirements.  Work is varied and moderately complex, and requires a moderate degree of discretion and independent judgment.

Supervises

Health Promotion Specialists.

Essential Functions

  • Collaborates with Medical Management and Marketing to develop action plans and budgets for Health Promotion, Health Education and C&L best practices; monitors progress and implements appropriate interventions based on results.
  • Oversees member incentive programs to improve health outcomes, including incentive program design, promotion, vendor selection, budget and coordination with internal stakeholders.
  • Researches, develops, reviews and edits curriculum, outlines and copy for member and provider health education programs, internal and external publications, and health education materials in coordination with Medical Management, Marketing or other project-specific stakeholders.
  • Oversees the procurement and management of third party vendors, including performance management.
  • Identifies and develops opportunities to integrate health promotion and C&L messaging in social media and advertising venues.
  • Identifies develops and sustains effective relationships with key medical/disease/chronic health organizations, and organizations serving the Medi-Cal Seniors and Persons with Disabilities population.  Recommends, develops and implements partnership tactics.
  • Maintains and distributes current directory of health education services, resources and events offered by community organizations, health care facilities and other agencies in HPSJ's service area.
  • Participates in development of grant proposals and community funding efforts related to health promotion and C&L, including proposal review, research and scoring..
  • Develops, monitors and reports on the effectiveness of health promotion and C and L activities; takes action based on results.
  • Hires, supervises and retains a competent staff.

Non Essential Functions

  • May manage selected health-focused community involvement programs including HPSJ's Health Literacy initiatives, Community Funding and Medical Scholarships programs. 
  • Other duties as required

Education and Experience
Required

  • Master's degree with a major in health education, public health (with an emphasis in health promotion), health science or closely related field; and
  • At least three years experience in health education program development and implementation.

Preferred

  • Managed care experience.
  • Experience in health education activities for Medi-Cal or other state-sponsored programs (WIC, CalFresh, et al).
  • Bilingual (Spanish)

Licenses, Certifications
Required

  • Valid California driver's license and reliable transportation or, the ability to obtain transportation on demand in the counties served by HPSJ if prohibited from getting a driver's license due to a medically documented disability.

Preferred

  • Certified Health Education Specialist.

Knowledge, Skills and Abilities
Required

  • Strong knowledge of regulatory and contractual requirements affecting health education and cultural and linguistic services.
  • Strong knowledge of relevant health care industry developments, trends, best practices and resources. 
  • Basic knowledge of and ability to identify, implement and monitor relevant health education metrics models.
  • Strong knowledge of budget development and management.
  • Basic knowledge of HEDIS standards and healthcare quality metrics.
  • Strong knowledge of marketing and communication principles, including the use of online, mobile and social media venues for health promotion.
  • Basic knowledge of the principals and practices of managed care, and Medi-Cal or other state sponsored programs.
  • Knowledge of the healthcare issues typical of Medi-Cal or other disadvantaged populations.
  • Intermediate skills in data collection and analysis.
  • Ability to create relevant health education surveys for internal and external stakeholders.
  • Basic knowledge of audit processes, and the ability to effectively implement and maintain them.
  • Ability to create, execute and monitor relevant business plans.
  • Very strong oral and written communication skills with the ability to communicate professionally and persuasively to diverse individuals and groups inside and outside of HPSJ, including development of materials for multicultural and low literacy populations.
  • Strong presentation skills with the ability to effectively explain complex information and tailor presentations to a specific audience.
  • Very strong interpersonal skills with the ability to establish and maintain effective working relationships with individuals at all levels inside and outside of HPSJ.
  • Basic knowledge of and skills in change management theory and practice.
  • Strong customer service skills.
  • Effective facilitation, problem solving and conflict resolution skills.
  • Intermediate skills in Word, Excel, PowerPoint and Outlook.
  • Intermediate project management skills with the ability to complete project documents, select and organization project teams, exercise authority.
  • Demonstrated ability to articulate and embrace organizational values, integrate into management practices, and foster their manifestation among staff.
  • Ability to supervise staff in a manner that maximizes employee performance and business results, which includes very strong coaching/counseling skills and ability to function as a mentor.
  • Ability to speak and be understood in English.
  • Ability to handle confidential information with appropriate discretion.

Preferred

  • Strong knowledge of federal and state laws, standards and regulations, including Medi-Cal and/or Medicare and HIPAA, in managed care organizations.

To submit an application, please visit our website at http://www.hpsj.com and go to careers.
Health Plan of San Joaquin is an Equal Opportunity/Affirmative Action Employer