Patients Dictate Design of Cancer Center
Prior to construction of the new Schneck Cancer Center, Schneck Medical had offered medical oncology services since the 1980s. A lack of radiation therapy, however, forced patients to travel several miles to nearby cities for treatment. Schneck Medical serves a five-county radius in southeastern Indiana.
"Cancer is very exhausting in its own self--and it's worse for my chemotherapy patients because they have a battle going on in their body. Then they were having to travel every day 30-45 minutes one way to get radiation therapy," says Sally Acton, director of cancer services at Schneck Medical. "It just broke my heart because I would see how tired and debilitated they were with their disease. It was just an awful burden, so that was really the reason I wanted to see it, because it is hard to watch patients have to do that."
Acton has been at Schneck Medical for 20 years, and she says in that time she has asked countless cancer patients what they liked about what the facility offered, and what they would like to see if a cancer center was ever constructed on site. She also distributed a survey among her patients asking what they specifically would like to see in a cancer center.
"The reason we even started talking about the cancer center was because a community survey showed they wanted more cancer services, they wanted to have radiation therapy here--so it's the community that really asked for it," Acton says. "They often asked, 'Why would I go anywhere else if you offered it here?' "
The building was designed by Indianapolis-based BSA LifeStructures, which Acton says was very good about listening and accommodating the needs of both Schneck Medical and its patients. Private rooms, ample space for patients' family members, and a "healing garden" are all portions of the design that were incorporated by BSA LifeStructures after receiving suggestions from Schneck and the community.
"They had a lot of influence; we always try to consider the community when designing facilities," said Doug Abrams, an architect and associate principal at BSA LifeStructures. "The goal, especially in a cancer center, is to provide a healing environment, to serve the community by providing a stress reducing environment. Patients have a lot of ideas, they've been through the care process, and they're good about sharing their experiences."
Acton says she took information she gathered from patients and the community, and attended every construction meeting to provide input. One of the aspects she nixed early on was private treatment bays for the patients.
"Our culture is not that way. Our culture is you talk to everybody, you know everybody, or you are related to everybody you are in the room with--it's like one big support group," Acton says. "My patients wanted a centralized television system, they wanted to be able to talk to each other, so we just changed the chemotherapy room completely."
Although patients wanted the best technology available, Acton says for the most part requests from the community were reasonable. She said there were many intangible aspects that were important to the patients, such as communication among all doctors.
"Every place that I went it seemed like the medical oncology and the radiation oncology were two separate bodies and they weren't really looking at the patient as a whole person, and that's a huge deal--the community wants that and they deserve that," Acton says.
Another aspect that derived from the community's input was a "healing garden" visible from inside the facility. The garden also features a concrete walkway that allows patients to take their IV poles for walks out into the area, and it also provides places for them to sit.
"The community just wanted a calm atmosphere, and it very much is," Acton says.
By providing the community with an opportunity to help with the design, the entire project benefited, Abrams says. "The benefits are giving the community a sense of ownership and involvement in the project--and it helps the hospital reach its goal of serving the community."
In addition to providing input on the site's design, the Seymour community raised $4 million for the center and the building that houses the center is named for Don and Dana Myers--the largest contributors. Furthering the community-based feel, the center also features a resource section that provides a computer designated for community members where they can access research on cancer support groups and other cancer-related services.
"It's really the community's cancer center," Acton says. "They feel a part of it--and that is very important, to have this community understand that this is for them."
Ben Cole is associate editor with HealthLeaders Online News. He can be reached at firstname.lastname@example.org.
- Healthcare Leaders Seek Strategic Sweet Spot
- 3 Reasons Wellness Programs Fail
- CMS Issues Health Insurance Exchange Proposed Rules
- Patients Shoulder Nearly 25% of Medical Bills
- ACOs Widespread, Yet Challenged
- MGMA: Physician Compensation Increasingly Based on Quality Measures
- HFMA: Patient Financial Interaction Guidelines Sharpened
- Data Collaborative Taps Predictive Analytics to Coordinate Care
- Physician Pay Will Soon Depend on Outcomes
- HFMA: Revenue Cycle, Reimbursements Share the Spotlight