Community Hospitals
Intelligence Unit Special Reports Special Events Subscribe Sponsored Departments Follow Us

Twitter Facebook LinkedIn RSS

Redesigning ER flow with lessons from The Gap

The Denver Post, May 7, 2013
At midafternoon on a recent weekday, the vast waiting area at University of Colorado Hospital's new emergency room is empty. Missing are the dozens of patients who crowd a typical ER lobby, often waiting more than an hour to see a doctor. Empty, though, does not mean idle. Behind secured doors, a warren of treatment rooms is packed with complaints of chest pain, dizziness and earaches, some of the 230 patients University Hospital's ER will see on a given day. That's just the way the design team wants it. They meticulously planned the space to employ retail magic alongside medical miracles, putting the hospital at the forefront of a national movement to deliver health care with industrial efficiency.