Healthcare overhaul leads hospitals to focus on patient satisfaction
SAN FRANCISCO — For years, the check-in process in the urgent care center of this city's large, downtown hospital was reminiscent of a visit to the DMV. The ailing and sick walked in, pulled a number, took a seat and waited to be called. Many grew impatient and exasperated. Now, patients at San Francisco General Hospital are greeted by a smiling face and a helping hand to guide them along the path to getting care. It's one of a series of customer-friendly touches being added at the 156-year-old institution by a newly named "chief patient experience officer."
- Sharp HealthCare Leaves Pioneer ACO Program
- Acute Kidney Injury Gets New Focus
- CNO Leads $1M Charge for New Scrubs, Uniforms
- Interventional Radiology No Longer a Sub-Specialty
- NFP Hospitals' Revenue Growth at 'All-Time Low'
- MA an Insurance Proving Ground for Providers
- Half of All Primary Care, Internal Medicine Jobs Unfilled in 2013
- Targeting Self-Insured Populations
- mHealth Tackles Readmissions
- States Without Medicaid Expansion Search for Alternatives