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Tech Glitches Snarl HIX Opening Day

John Commins, for HealthLeaders Media, October 2, 2013

High traffic volume contributed to consumer complaints about problems with the federal health insurance exchange and several states operating their own marketplaces reported similar problems on launch day.

Nearly three million people visited the federal government's health insurance marketplace by mid-afternoon on Tuesday, the first day of the six-month extended enrollment period, the Department of Health and Human Services announced.


health insurance exchanges


>>>Healthcare.gov

However technical glitches and the high volume of traffic on HealthCare.gov generated widespread complaints from residents in the 36 states served by the federal exchange who said they could not access the site. Those complaints and accompanying media reports about opening day snafus for the central component of the Patient Protection and Affordable Care Act prompted public assurances from President Barack Obama Tuesday that the glitches would be worked out in the coming hours and days.

"Like every new law, every new product rollout, there are going to be some glitches in the signup process along the way that we will fix. I've been saying this from the start," Obama said during a Rose Garden address. "For example, we found out that there have been times this morning where the site has been running more slowly than it normally will. The reason is because more than one million people visited healthcare.gov before 7:00 in the morning."

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1 comments on "Tech Glitches Snarl HIX Opening Day"


FLPoggio (10/2/2013 at 10:38 AM)
Excuses, excuses...I wish the feds would follow their own requirements for ONC software Certification – that is the Insurance Marketplace software must first be tested by the ONC Test labs, just like the vendor software for MU purposes. In all the vendor tests I have participated in it is made clear that if a vendor's software is unstable, has poor response, or repeated glitches it is failed post haste and not allowed to be sold and installed as a MU usable product till fixed and retested. So based on yesterday's experience – the HI Marketplace software is not ready for prime time and s/b pulled back. Yes, all software has minor glitches but from what I am reading you can't even get access to the web site. The feds were so pumped politically to get this out they didn't even think about what a tsunami they were creating. No stress testing, no planning on the roll out, ...like maybe opening up a few states at a time. But as usual Washington has two separate sets of rules – one for the belt way, the other for main street. If you don't agree then answer this: With the gvt shutdown, why are paychecks canceled for the rank and file yet not Congress and its staff??