Slideshow: Patient Experience Transformation—Engaged Patients, Measurable Standards
This HealthLeaders Media intelligence report identifies the top areas where healthcare leaders are investing their patient experience dollars and offers examples of changes instituted by Mountain States Health Alliance and the University of Cincinnati Medical Center.
Patient experience is evolving into a discipline focused on understanding and delivering value from the patient's perspective. Healthcare leaders are as devoted to improving satisfaction as they are to clinical quality and safety, with the expectation that doing so will improve outcomes.
HealthLeaders Media research shows that changing organizational culture is the biggest stumbling block to creating an effective patient experience. Patients who report a positive healthcare experience are more likely to be engaged in their own future care, which can boost population health, reduce readmissions, and even lower healthcare spending.
Leadership plays a critical role in making the cultural changes necessary to raise patient experience scores. This report offers practical steps that healthcare organizations can take to begin making the cultural changes necessary to improve patient experience.
- Ratcheting Up Patient Experience Has a Downside
- Narrow Networks Enjoying a Resurgence
- 'Mega Boards' Could be Rural Healthcare Disruptor
- 12 Hires to Keep Your Hospital Out of Trouble
- Meaningful Use Payment Adjustments Begin
- HL20: Lee Aase—Who's Behind @MayoClinic
- HL20: Anne Wojcicki—Unlocking Consumer Access to Genetics
- Taming Time and Moving Healthcare Data
- Christmas Tree Syndrome Season Underway
- Physicians Trained in High-Cost Regions Spend More