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Service Line Performance

HealthLeaders Magazine, March 12, 2008
Service Line Performance
The days when general excellence was enough for hospitals are long gone. Payers and an increasingly savvy public want to know which facility is best in specific service areas, forcing hospital leaders to make difficult decisions about which service line to strengthen and which one is a dead end. Ensuring service line success is a challenge for hospitals, which must balance the question of what they do best with the market realities of demand and competition. A shifting patient base, including a flood of aging baby boomers who will live longer than previous generations and need a multitude of procedures, only complicates the equation.