Opinon: The Cheesecake Factory isn't healthcare's answer
Earlier this month, Boston’s own Atul Gawande surprised many readers of The New Yorker by praising The Cheesecake Factory for demonstrating how the US healthcare system could provide more standardized, high-quality patient care. In the labor intensive world of healthcare delivery, as physician and patient safety advocate Lucian Leape, of the Harvard School of Public Health has pointed out, quality patient care (and thus customer satisfaction) depends on whether health care employers treat their staff respectfully. While the Cheesecake Factory may have developed a highly efficient and thus profitable business model, it seems to be one based on punitive labor practices.
- Patient Harm Data to Remain on Medicare's Hospital Compare Site
- CMS Seeks to 'Rapidly Reduce' Medicare Spending with $1B in Grants
- Hard-Nosed About Physician Teamwork
- Quiet ORs Better for Patient Safety
- Building a Better Healthcare Board
- Case Study: Advance Care Conversations
- Tavenner Confirmed as CMS Administrator
- CMS Releases Hospital Pricing Data
- Leapfrog Hospital Safety Scores 'Depressing'
- Access to EHR Notes Lauded by Patients, Providers