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Obamacare helpers frustrated as tech problems stall enrollment

Reuters, October 18, 2013
Community organizations and non-profit groups that were supposed to help millions of Americans sign up for "Obamacare" are trying to manage mounting frustration with a federal website hobbled by technical problems. Dozens of these groups, known as "navigators," received federal grants to guide consumers through the government's Healthcare.gov website serving 36 states, which is meant to help the uninsured determine their eligibility for tax credits toward buying private coverage under President Barack Obama's healthcare reform law, known as Obamacare. The site is allowing only a trickle of users to advance through the enrollment process since its launch on October 1.