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4 in 10 Healthcare Execs Dissatisfied with EHRs

Lena J. Weiner, for HealthLeaders Media, June 3, 2014

Spending on electronic health records systems by hospitals and health systems continues to rise, as enthusiasm for them wanes among senior healthcare executives, survey results show.

Dissatisfaction with electronic records systems is ratcheting up among senior healthcare executives, says the group purchasing organization, Premier, Inc. Survey results released Monday show that that 41% of C-Suite respondents say they are either dissatisfied or indifferent toward their EHR systems.

"What we are hearing increasingly from healthcare leaders is dissatisfaction with their existing EHR systems, often citing cost and difficulty of use," said Michael J. Alkire, chief operating officer at Charlotte, NC-based Premier.

"Providers need a solution that integrates clinical, financial and operational data across their hospitals and health systems; the majority of EHR systems cannot do that."

The growing dissatisfaction continues despite almost half (49%) of respondents stating that their largest capital investment this year will be in health IT, an area that includes EHR as well as hospital telecommunications systems, telemedicine, and advanced data analytics.

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2 comments on "4 in 10 Healthcare Execs Dissatisfied with EHRs"


Tim Pansare (6/20/2014 at 9:49 AM)
Many providers have chosen an EHR and are now unhappy with their choice. Multiple reasons can lead to that situation. First, doctors might not have purchased the right product, for a variety of reasons. For example, they might have outside influences to purchase a specific product which might not be a right choice as per their clinical specialty or as per their workflow . Second, physicians might not be completely engaged in the [INVALID]ion of the product. And third, in some cases, doctors buy the right product but they are just not using it effectively. The bottom line is, providers who are making the decision about which EHR to buy have to realize how profoundly the decision will affect all aspects of the practice. As a national EHR company, many times we have to customize the system from a workflow perspective. EHR vendors should also emphasize on providing adequate training to clinical staff as lack of training is another reason why physicians may dislike the EHR.

bennett (6/6/2014 at 11:26 AM)
The other "ility" out there is Usability. Many EHR vendors still have an 'engineering-centric' development process that leads to high training costs and unsatisfied users. Some current EHRs are like the first HP calculators. Scientists loved them, but people like you and me thought that they were 'goofy' mainly because they didn't match our mental model of how to do math. Engineering-centric EHRs, for example, have vital signs for entry presented in alphabetical order ( Systolic near the bottom of a scrollable list - diastolic near the top) -making entry of something as simple as a blood pressure way more complex than necessary. User-centered Design is the way to go - Google it!